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Choosing the right IT Provider

We understand that as a business owner, it can get stressful. We would like to take away all your IT stress so that you can focus on the real stuff - your business. What should you consider when choosing the IT team for your business?

If you are a growing business, it is not necessary to hire an IT staff. There are options to outsource your IT team that co-manages your infrastructure.

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Here are some questions to ask yourself before looking around for IT support.

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What is my budget?

Affordability: Come up with a budget that fits your business

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What are my needs?

Requirements: Determine what type of IT services needed or which areas do you need support in

Support: Decide if you need support during your working hours, or beyond

Objective: Depending on the nature of your business, what would the objective of the IT support you need? (Is it for someone to ensure your systems are always running? Is it to implement a cyber security plan?)

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Once you have the answers to the above, you can now search for companies that can support your growth but why recce since you're here! Call us now at +65 6929 6324.

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But if you needed to know, here are some tips to take note when choosing the right IT support provider.

1. Response Time

Our helpdesk offers a quick response when you reach out. Our frontend team will create a ticket for your support request and you will be able to receive support in a timely manner.

2. Resolve and Advise

Upon resolving your issues, our technicians may provide quick tips on how you can get around issues on your own. For more pressing issues, our skilled team would be able to provide you with advise and recommendations on how you can enhance your IT infrastructure as a whole.

3. Availability

Planet Tech provides support on Monday to Saturday, covering support for your employees who are working during office hours. For support beyond the usual hours, we are open to discussion and consideration if necessary.

4. Budget

We provide competitive prices for businesses in need of support. We typically support small-medium businesses (SMBs) as we recognise the gaps between running a small business and the need for growth. We aim to offer the services you need to operate your business.

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If this is the first time you've heard of Planet Tech, we'd like to meet you and understand more about your business. Let your IT problems become ours!

IT Company Planet Tech Logo

What is Planet Tech?

Planet Tech is an IT Support and Managed Service Provider (MSP) offering a wide range of IT support and services, where we manage all of your IT needs. Naturally, we aim to improve the operational efficiency of your Small-Medium Business. You get access to a pool of experts with industry standard knowledge and latest technology available in the market without skyrocketing your costs. 

Planet Tech Pte Ltd

913 Bukit Timah Road 02-04 Singapore 589623

info@planettech.sg

+65 6929 6324

UEN: 202224037M

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