Choosing the right IT Provider
We understand that as a business owner, it can get stressful. We would like to take away all your IT stress so that you can focus on the real stuff - your business. What should you consider when choosing the IT team for your business?
If you are a growing business, it is not necessary to hire an IT staff. There are options to outsource your IT team that co-manages your infrastructure.
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Here are some questions to ask yourself before looking around for IT support.
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What is my budget?
Affordability: Come up with a budget that fits your business
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What are my needs?
Requirements: Determine what type of IT services needed or which areas do you need support in
Support: Decide if you need support during your working hours, or beyond
Objective: Depending on the nature of your business, what would the objective of the IT support you need? (Is it for someone to ensure your systems are always running? Is it to implement a cyber security plan?)
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Once you have the answers to the above, you can now search for companies that can support your growth but why recce since you're here! Call us now at +65 6929 6324.
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But if you needed to know, here are some tips to take note when choosing the right IT support provider.
1. Response Time
Our helpdesk offers a quick response when you reach out. Our frontend team will create a ticket for your support request and you will be able to receive support in a timely manner.
2. Resolve and Advise
Upon resolving your issues, our technicians may provide quick tips on how you can get around issues on your own. For more pressing issues, our skilled team would be able to provide you with advise and recommendations on how you can enhance your IT infrastructure as a whole.
3. Availability
Planet Tech provides support on Monday to Saturday, covering support for your employees who are working during office hours. For support beyond the usual hours, we are open to discussion and consideration if necessary.
4. Budget
We provide competitive prices for businesses in need of support. We typically support small-medium businesses (SMBs) as we recognise the gaps between running a small business and the need for growth. We aim to offer the services you need to operate your business.
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If this is the first time you've heard of Planet Tech, we'd like to meet you and understand more about your business. Let your IT problems become ours!