What's included in Planet Tech's Managed IT Services?

24/7 infrastructure monitoring, patch and update management, automated backups, endpoint security, vendor and license coordination, and a helpdesk with a 15-minute to 1-hour response SLA. Exact scope is agreed during onboarding based on your current environment.

How is pricing structured?

Per user per month, scaled to headcount, device count, and whether onsite visits are included. Request a free IT audit for a quote based on your current setup.

What happens during onboarding?

We start with a full IT audit of your existing environment, document your assets and vendor relationships, then migrate monitoring and support onto our systems with minimal disruption, typically without requiring downtime.

Do you replace an existing internal IT staff member, or work alongside them?

Both models work. Some clients use us as their entire outsourced IT department; others keep one internal point of contact and use us for coverage, specialist tasks, and after-hours monitoring.

Managed IT Services for Singapore businesses under 80 users

We take ownership of your infrastructure end to end — monitoring, patching, backups, and vendor coordination — so your team isn't the first line of defence when something breaks.

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CSA Cyber Essentials Certified

Finance, education & architecture experience

Since 2022

What's covered under Managed IT Services

Scope is confirmed during onboarding based on your existing environment — this is the baseline every client starts from.

24/7 Infrastructure Monitoring

Servers, endpoints, and network devices watched continuously so issues are caught before they cause downtime.

Endpoint Security

Devices protected under the same Cyber Essentials-certified baseline applied across every client account.

Patch & Update Management

OS and third-party software kept current on a managed schedule, without disrupting your team's workday.

Helpdesk & End User Support

A dedicated team responding to staff IT requests within 15 minutes to 1 hour, remote first, onsite when needed.

Automated Backups

Scheduled, tested backups for critical systems and data, so recovery is a known process, not a scramble.

Vendor & License Coordination

We manage renewals and liaise with software and hardware vendors on your behalf, so nothing lapses unnoticed.

How onboarding works

Most clients move onto Managed IT Services without any downtime during the switch.

1. Free IT audit
We review your current infrastructure, licenses, and pain points, and scope what Managed IT Services should cover for your team.

2. Proposal & SLA agreement
You get a clear per-user quote, response-time SLA, and scope of coverage — no bundled extras you didn't ask for.

3. Migration onto our systems
Monitoring, backup, and helpdesk access are set up in the background, coordinated around your working hours.

4. Ongoing management
Ongoing monitoring, helpdesk support, and a regular check-in to review what's working and what your business needs next.

Pricing that scales with your headcount, not a fixed enterprise tier

Managed IT Services are quoted per user per month, based on headcount, device count, and whether onsite visits are part of your SLA. Because we work exclusively with businesses under 70 users, plans are sized for SME budgets — not padded with enterprise features you won't use.

The exact number depends on your current setup, so the fastest way to get a real figure is a free IT audit.

Typical Inclusions

Quoted per user / month

✓ Unlimited Remote Support

✓ Helpdesk with 15min–1hr SLA

✓ Onsite Support

✓ Server Maintenance

✓ Quarterly Business Review*

✓ 24/7 monitoring & patch management