MSP Inclusion List
Here is the inclusion list of the types of support and services we offer as a Managed Service Provider (MSP) at Planet Tech based in Singapore.
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1
Backups
Managed Backup
Server Backup
2
IT Management & Consulting
Asset Management
Documentation Management
Procurement Assistance
Technology Business Reviews
Executive Reporting
3
Licenses
Office365 License
4
Monitoring and Maintenance
24x7x365 Remote Monitoring
3rd Party Patch Management
Network & Infrastructure Management
Office365 Tenant Management
5
Security and Cybersecurity
Simulated Phishing
Identity & Access Management
Managed Anti-Malware
Managed Anti-Virus
Managed Firewall
Password Management
Spam Filtering
6
Support Services
24x7x365 Support
Adds / Moves / Changes
After Hours Support
Change Management
Desktop Support
Emergency Support
Guaranteed Service Level Agreement (SLA)
Incident Management
Onsite Support (Business Hours)
Remote Support (Business Hours)
Server Support
Vendor Management
Wi-Fi Management
7
Telephony and Data
Business Internet
Managed VoIP
VoIP Management
8
Training
End User Training