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What changes when IT stops being one person's problem
A single internal hire and a rotating helpdesk both have real gaps. This is what a dedicated SME-focused team closes.
Coverage Model | Common Gap | With Planet Tech |
|---|---|---|
Pricing structure | Fixed salary regardless of workload | Scales per user, per month |
Security baseline | Ad hoc, inconsistent | CSA Cyber Essentials certified, standard on every account |
Response time on urgent issues | Depends on availability | 15–60 min SLA |
Specialist knowledge (security, networking, M365) | Limited to one person's experience | Team with cross-specialist coverage |
Coverage when someone's on leave | Nobody covers it | Pooled team, always staffed |
Why Planet Tech
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